Privacy Policy

Welcome to the Privacy Policy for Havenesh, a brand operated by ATLANTIC TRADE GROUP LLC (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website (the “Site”), which is a self-hosted store built on WordPress and powered by WooCommerce, and when you interact with our services (collectively, the “Services”).

Please read this Privacy Policy carefully to understand your rights and choices. If you have any questions, you can contact us using the details in the “Contact Us” section below.

1. Who We Are

This Site and the Services are operated by ATLANTIC TRADE GROUP LLC under the brand name Havenesh. References in this Privacy Policy to “we,” “us,” and “our” refer to ATLANTIC TRADE GROUP LLC and/or the Havenesh brand.

You can reach us at:

  • Address: 2020 Baltimore Ave Ste 105, Kansas City, MO 64108, US
  • Email: [email protected]
  • Phone: +1 (816) 355-9143

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from you when you: (a) browse or use our Site; (b) create an account; (c) place an order; (d) contact customer support; (e) subscribe to marketing communications; or (f) otherwise interact with the Services.

3. Shipping Regions and Availability

Our Services are offered to customers in multiple regions worldwide. However, delivery availability may vary by destination and will be confirmed at checkout. If a product is not eligible for shipment to your selected destination due to legal, logistical, or carrier restrictions, it will not be available for purchase.

4. What Is Personal Information

“Personal information” (or “personal data”) means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. This may include direct identifiers (such as your name) and indirect identifiers (such as certain online identifiers).

5. Personal Information We Collect

The categories of personal information we collect depend on how you use the Services. We may collect:

  • Identifiers & Contact Details: name, email address, phone number, shipping and billing address.
  • Account Information: login credentials and account preferences (if you create an account).
  • Order & Transaction Details: products purchased, order value, order history, fulfillment status, returns, and support history.
  • Device & Usage Data: IP address, device identifiers, browser type, pages viewed, referring URLs, and interaction data.
  • Communications: messages you send to us via email, forms, chat, or social channels, and our responses.
  • Marketing Preferences: subscription status, communication preferences, and consent records where required.

6. Payment Processing (Stripe and PayPal)

Payments are processed by third-party payment service providers, including Stripe and PayPal. When you pay for an order, your payment details are collected and processed directly by Stripe and/or PayPal according to their terms and privacy practices. We do not store your full card number, bank credentials, or complete payment authentication data on our servers.

We may receive limited payment-related information from these providers, such as payment confirmation, payment status, a transaction reference, and basic billing details needed for order processing, accounting, and fraud prevention.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, provide core functionality (such as cart and checkout), analyze performance, and, where applicable, support marketing. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

8. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you: when you place an order, create an account, contact us, subscribe to emails, or submit forms.
  • Automatically: through cookies and logs when you browse or interact with the Site.
  • From service providers: such as payment processors (Stripe/PayPal), shipping carriers, email service providers, analytics providers, and fraud-prevention services.

9. How We Use Personal Information

We use personal information to:

  • Provide, operate, and improve the Services, including checkout, fulfillment, and customer support.
  • Process orders, handle returns, and communicate about purchases and service updates.
  • Detect and prevent fraud, abuse, and security incidents.
  • Personalize your experience, such as saving cart and preferences, and improve Site performance.
  • Send marketing communications where permitted by law and according to your preferences.
  • Comply with legal obligations and enforce our terms and policies.

10. Legal Bases for Processing

Where applicable under data protection laws, we process personal information under the following legal bases: contract performance (to fulfill your order), legitimate interests (to operate and improve our business, prevent fraud, and secure the Services), consent (for certain marketing communications and non-essential cookies where required), and legal obligations (tax, accounting, and compliance requirements).

11. Sharing and Disclosure of Personal Information

We may share personal information with:

  • Payment processors: Stripe and PayPal, to process payments and help prevent fraud.
  • Shipping and logistics partners: to deliver orders and provide tracking updates.
  • Platform and hosting providers: WordPress/WooCommerce-related service providers, hosting, and infrastructure vendors.
  • Customer support tools: to manage inquiries and provide support.
  • Analytics and performance providers: to understand how the Site is used and to improve performance.
  • Legal and compliance recipients: where required to comply with law, enforce policies, or protect rights, safety, and security.

We do not sell your personal information. We do not share your personal information with third parties for their own direct marketing purposes without your consent where required by law.

12. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary depending on the type of data, the purpose of processing, and applicable legal requirements.

13. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include access controls and least-privilege permissions; encryption in transit (TLS/HTTPS) and, where appropriate, encryption at rest; secure credential management; regular software updates and patching; firewall and malware protection; monitoring and logging; backup and recovery procedures; and periodic security reviews. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

14. International Data Transfers

Your personal information may be processed in countries other than your own, including where our service providers operate. Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections and other lawful mechanisms intended to ensure a level of protection consistent with applicable data protection requirements.

15. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, portability, or restriction of processing, and to object to certain processing. You may also withdraw consent where we rely on consent. To exercise these rights, contact us using the information in the “Contact Us” section.

15.1 EEA, UK, and Similar Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy protections, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent where processing is based on consent.

If you are located in the United Kingdom and believe that your data protection rights have been infringed, you may have the right to lodge a complaint with the Information Commissioner’s Office.

If you are located in the European Economic Area, you may have the right to lodge a complaint with your local supervisory authority.

15.2 United States Privacy Rights

If you are a resident of the United States, certain state privacy laws may provide you with additional rights regarding your personal information. These rights may include the right to know what personal information we collect, use, and disclose, the right to request deletion or correction of personal information, and the right to opt out of certain data uses where applicable.

We do not sell personal information as defined under applicable U.S. state privacy laws. We also do not share personal information for cross-context behavioral advertising without appropriate consent where required by law.

You may exercise your privacy rights by contacting us using the details provided in the “Contact Us” section of this Privacy Policy. We will verify and respond to requests in accordance with applicable law.

16. Marketing Preferences

You can opt out of marketing emails at any time by using the unsubscribe link in our emails. If you opt out, we may still send you non-marketing messages related to your orders or account, such as order confirmations, shipping updates, and support responses.

17. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps consistent with applicable law.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, contact us at:

  • Email: [email protected]
  • Phone: +1 (816) 355-9143
  • Address: 2020 Baltimore Ave Ste 105, Kansas City, MO 64108, US

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page. If required by applicable law, we will provide additional notice of material changes.