Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of the website and services offered through Havenesh (the “Brand,” “we,” “us,” or “our”), which is operated by ATLANTIC TRADE GROUP LLC, including any content, features, and online store functionality (collectively, the “Services”). Our store is a self-hosted website built on WordPress and powered by WooCommerce.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
Related policies (incorporated by reference) include our Privacy Policy, Shipping Policy, and Return & Refund Policy. If there is a conflict, these Terms control unless a policy expressly states otherwise.
1. Who We Are
This website and the Services are operated by ATLANTIC TRADE GROUP LLC under the brand name Havenesh. References in these Terms to “we,” “us,” and “our” refer to ATLANTIC TRADE GROUP LLC and/or the Havenesh brand.
You can contact us at:
- Address: 2020 Baltimore Ave Ste 105, Kansas City, MO 64108, US
- Email: [email protected]
- Phone: +1 (816) 355-9143
2. Eligibility and Use of the Services
You must be at least the age of majority in your place of residence to use the Services and place an order. You agree to use the Services only for lawful purposes and in accordance with these Terms.
3. Shipping Regions and Availability
Our Services are available to customers in multiple regions worldwide. However, delivery availability may vary by destination and will be confirmed at checkout. If a product is not eligible for shipment to your selected destination due to legal, logistical, or carrier restrictions, it will not be available for purchase.
4. Account Registration
You may be able to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to keep it updated.
5. Product Information and Availability
We aim to display product descriptions, images, and specifications accurately. However, colors and appearance may vary by device and display settings. Products may be updated, modified, discontinued, or limited in quantity at any time.
6. Pricing, Taxes, and Promotions
Prices are shown in the currency displayed at checkout and are subject to change without notice. Taxes (if applicable) will be calculated at checkout based on your shipping destination and other relevant information.
Promotional offers may have additional terms, may be time-limited, and may be modified or canceled at any time to the extent permitted by law.
7. Orders and Acceptance
When you place an order, you are making an offer to purchase. We may accept or decline any order in our sole discretion, including due to product availability, suspected fraud, errors in pricing or product information, or shipping restrictions.
Your order is not confirmed until you receive an order confirmation and/or shipment confirmation email. We may limit quantities purchased per person, per household, or per order to the extent permitted by law.
8. Payment Processing (Stripe and PayPal)
Payments are processed by third-party payment service providers, including Stripe and PayPal. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us (and our processors) to charge your payment method for the total amount of your order (including applicable taxes and shipping).
We do not store your full card number, bank credentials, or complete payment authentication data on our servers. Payment data is collected and processed directly by Stripe and/or PayPal according to their terms and privacy practices. We may receive limited payment-related information (such as payment confirmation/status and a transaction reference) for order processing, accounting, customer support, and fraud prevention.
9. Payment Failures, Verification, and Chargebacks
If a payment fails or is reversed, your order may not be completed or may be canceled. Payment failures can occur for many reasons, including insufficient funds, incorrect billing details, bank or card issuer restrictions, authentication failures, suspected fraud, network issues, or processor limitations.
If your payment fails, you may try again with the same or a different payment method, verify your billing information, contact your bank/card issuer, or contact us for support at [email protected].
If you have an issue with an order, please contact us first before initiating a chargeback or payment dispute. We may provide documentation (including order details, correspondence, and delivery confirmation) to payment processors and financial institutions in response to disputes.
10. Shipping, Delivery, and Tracking
Shipping fees, free-shipping eligibility, processing time, and estimated delivery timeframes are described in our Shipping Policy. Delivery estimates are not guarantees and may vary due to carrier operations, destination processing, weather, customs clearance, and other factors.
Shipping coverage: We currently ship worldwide. However, delivery availability may vary by destination and will be confirmed at checkout. If a product cannot be shipped to your selected destination due to restrictions, it will not be available for purchase.
Address changes: For security reasons, we are unable to change the shipping address after an order has been placed. Please review your shipping details carefully before submitting your order.
Tracking: Once your order ships, you will receive an email from [email protected] with tracking information. Tracking updates may be delayed depending on carrier scanning and destination processing.
Import duties, taxes, and fees: For orders delivered within the United States, no additional import duties or customs fees will apply. For orders shipped to other destinations, any import duties, customs fees, taxes, or other destination-country charges are the responsibility of the customer unless otherwise required by applicable law.
Delivery notes: Please ensure your shipping address is complete and accurate. We are not responsible for delays, loss, or failed delivery resulting from incorrect or incomplete address information. If a package is returned due to an address issue, additional shipping fees may apply to resend the order.
11. Order Cancellation
Cancellation eligibility and timing are described in our Shipping Policy. In general, if your order is placed within 48 hours and has not yet shipped, you may cancel for a full refund. Once an order has shipped, it can no longer be canceled.
12. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy. You may request a return within 30 days from the date of delivery, subject to the applicable eligibility conditions. All returns require prior authorization, and approved refunds will be issued to the original payment method within the applicable processing timeframe after the returned item has been received and inspected.
Return shipping costs: Unless the return is due to a confirmed defect, return shipping costs are the customer’s responsibility.
Non-refundable charges: Original shipping fees (if any), as well as any local customs duties, import taxes, handling fees, or processing charges paid at the border, are not refundable unless otherwise required by applicable law.
13. Intellectual Property
The Services, including text, graphics, logos, product designs, images, audio, video, software, and other content, are owned by or licensed to ATLANTIC TRADE GROUP LLC and/or used in connection with the Havenesh brand and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, or create derivative works from the Services without our prior written consent, except as permitted by law.
14. User Content and Feedback
If you submit reviews, comments, photos, messages, or other content (“User Content”), you represent that you have the right to submit it and that it does not violate any laws or third-party rights. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your User Content in connection with operating and promoting the Services, to the extent permitted by law.
Any feedback you provide may be used by us without restriction or compensation, unless prohibited by law.
15. Prohibited Conduct
- Use the Services for any unlawful, fraudulent, or harmful purpose;
- Interfere with or disrupt the security or operation of the Services;
- Attempt to gain unauthorized access to accounts, systems, or networks;
- Upload or transmit malware, spam, or abusive content;
- Misrepresent your identity or provide false information in connection with an order.
16. Disclaimers
To the maximum extent permitted by law, the Services and all content and products are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
17. Limitation of Liability
To the maximum extent permitted by law, ATLANTIC TRADE GROUP LLC, the Havenesh brand, and their affiliates, officers, directors, employees, agents, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of (or inability to access or use) the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; or (d) unauthorized access, use, or alteration of your transmissions or content.
To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Services or products will not exceed the amount you paid to us for the product(s) giving rise to the claim.
18. Indemnification
You agree to defend, indemnify, and hold harmless ATLANTIC TRADE GROUP LLC, the Havenesh brand, and their affiliates, officers, directors, employees, agents, service providers, and licensors from and against claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services, your violation of these Terms, or your violation of any rights of another.
19. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
20. Governing Law and Dispute Resolution
These Terms will be governed by and construed in accordance with the laws applicable to the Services, without regard to conflict-of-law rules.
Where permitted by law, you agree to attempt to resolve disputes with us informally first by contacting [email protected]. If we cannot resolve a dispute, you and we agree that any legal action will be brought in a competent court with jurisdiction over the matter.
Consumer rights: Nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country or region of residence.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, technologies, or legal requirements. The updated version will be posted on this page. If required by applicable law, we will provide additional notice of material changes.
22. Contact Us
If you have questions about these Terms, your order, shipping, returns, or privacy, contact us at:
- Email: [email protected]
- Phone: +1 (816) 355-9143
- Address: 2020 Baltimore Ave Ste 105, Kansas City, MO 64108, US